Technical Support
At Irides we are committed to keeping your sites and your servers up and running at all
times, and to helping you diagnose and fix any problem that you are having with your
web hosting solution.
ON THE WEB
Customers can create tickets and track the progress of existing issues through the Irides customers portal.
Note: Access to the Irides portal can be requested by contacting support through email or by phone as outlined below.
EMAIL SUPPORT
Support tickets can be opened and tracked in the Account Center, or opened
by
sending an email to:
Technical Support - support@irides.com
Billing - billing@irides.com
PHONE SUPPORT
Technical support is available by phone from 7:00 am to 5:00 pm 7 days a week.
Please have your Customer ID ready
when calling our
Support Department.
Main number: 703-236-7900 or Toll Free 800-611-HOST(4678)
URGENT SUPPORT
Technical support is available to all customers 24x7x365. Login to the
Account Center
to open Urgent Support Requests during non-business hours.
